Comprehensive Support FAQ
For more questions you can contact our support team at support@primeyieldng.com or through the support page.
Privacy & Data Protocol
Institutional Data Vault
PrimeYieldNG employs the "Zero-Knowledge" principle. We collect the absolute minimum data required to facilitate lending cycles and process 2X payouts. Your information is never sold, rented, or shared with third-party marketing agencies.
1. Information Collection
To maintain the integrity of our micro-finance ecosystem, we collect the following:
Identity Data
Legal name and verified email address for account ownership and cycle notifications.
Financial Data
Designated payout bank account numbers or wallet addresses used solely for automated disbursement.
2. Encryption & Protection
Our "Vault" architecture ensures that lenders' data remains inaccessible to unauthorized parties:
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AES-256 Encryption: All sensitive financial data is encrypted at rest using military-grade standards.
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SSL/TLS 1.3: Data in transit is protected by high-bit rate Secure Socket Layers.
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Hash Passwords: We utilize Argon2 hashing; even our administrators cannot view your account password.
3. Third-Party Payout Channels
We only transmit your payout data to verified financial clearing houses (Commercial Banks, OPay, Palmpay) during the withdrawal window. We do not integrate with social media trackers, Facebook Pixels, or Google Remarketing scripts.
4. Automatic Data Purgation
To protect your long-term privacy, PrimeYieldNG practices "Maturation Erasure." Once a lending cycle is completed, withdrawn, and the account remains inactive for 12 months, all sensitive transaction logs are automatically shredded from our primary servers.
Privacy Officer: privacy@primeyieldng.com
Terms of Service Agreement
Article 1: Binding Maturation & Liquidity
By initiating a deposit into the PrimeYieldNG, the user ("Lender") enters into a binding 20-day liquidity agreement. Capital is immediately deployed into active micro-loan contracts. Consequently, capital is strictly non-liquid and cannot be withdrawn, reversed, or refunded until the 200% (2X) profit maturation threshold is achieved.
Lender Eligibility
Identity Integrity
Lenders must provide accurate financial details. PrimeYieldNG is not liable for funds disbursed to incorrect bank accounts provided by the user.
Single Account Policy
To prevent system manipulation, only one account is permitted per individual. Sybil attacks or multi-accounting will result in a permanent asset freeze.
Article 2: Operational Protocols
Daily ROI: The 10% daily return is calculated based on the initial principal. Earnings are credited to the digital vault every 24 hours from the time of deposit confirmation.
Auto-Disbursement: Upon reaching 200% maturation, the payout window opens. Lenders are required to initiate the withdrawal via their dashboard for automated clearing house (ACH) processing.
Platform Liability: Prime acts as a facilitator for debt-market participation. We guarantee the distribution of collected interest but are not liable for external bank network downtimes.
Institutional Risk Disclosure
While PrimeYieldNG utilizes a collateralized micro-loan model to minimize default risk, all financial participation involves market variables. Lenders should only allocate capital that they intend to remain stationary for the duration of the 20-day cycle. PrimeYieldNG does not provide financial advice; participation is at the lender's discretion.
PrimeYieldNG reserves the right to adjust lending tiers and interest spreads based on global credit market volatility.